Returns and refunds policy

Version 2.0 · Effective from 29 October 2026

1. Overview

This policy explains how withdrawals, returns, warranty claims and refunds work for orders placed on drivebotix.com. It forms part of our terms of sale. Delivery is described on the delivery page. Seller: Drivebotix MB, company code 307166312, VAT LT100018316017, Eduardo Andrė g. 14-5, LT-02232 Vilnius, Lithuania.

2. Right of withdrawal for consumers (14 days)

If you are a consumer buying at a distance, you may withdraw from the contract within 14 days of the day on which you, or a person you nominate, takes physical possession of the goods. You do not need to give a reason.

How to withdraw

1. Use the online function Withdraw from contract here. It works for guest orders too: you only need your order number and the email address used for the order. You confirm in a second step and receive an acknowledgement by email stating the content, date and time of your withdrawal. The function is available for the whole 14-day period.
2. Alternatively, email info@drivebotix.com with your order number and the items concerned, or use the model withdrawal form. A clear statement is enough.
3. We confirm the return address and a reference.
4. Send the goods back without undue delay and in any event within 14 days of notifying us.

Condition of returned goods

You may inspect and test the goods as you would in a shop. You are responsible for any diminished value resulting from handling beyond what is necessary to establish the nature and characteristics of the product. We will deduct the reduction in value, up to the full price where the product cannot be resold, for example after soldering, cutting connectors or mechanical modification. Original packaging is appreciated for safe transport but is not a condition of your right to withdraw.

Costs

You bear the direct cost of returning the goods unless we agreed otherwise or the goods are faulty. Please use a tracked service; goods remain your responsibility until they reach us.

Refund

We refund the price paid, including standard outbound delivery, within 14 days of receiving your withdrawal. We may withhold the refund until we have received the goods or you have supplied proof of sending them, whichever is earlier. Refunds are made using the same payment method you used, unless you agree otherwise. Where you chose a more expensive delivery option than our standard service, we refund the standard rate.

Exceptions

The right of withdrawal does not apply to goods made or configured to your individual specification, or to other cases excluded by law. It does not apply to business purchases.

3. Business customers

Orders placed by business customers are not covered by the consumer right of withdrawal. Warranty, testing and goodwill returns for business customers are governed by clauses 7.4 to 7.6 of the terms of sale: 12-month warranty, return authorisation (RMA) before returning anything, and goodwill returns of unused goods in sealed packaging within 30 days against a restocking fee of 15 %. Contact us before returning anything.

4. Faulty, damaged or incorrect goods

If an item arrives damaged, does not match its description, or fails within the guarantee period, contact us with your order number, a description of the problem and, where possible, photographs or a short log extract.

Consumers have the two-year legal guarantee of conformity, which also covers modules and components. Depending on the circumstances, the remedy may be repair, replacement, price reduction or termination of the contract. See the notice on your legal guarantee rights. Where a return is required for a faulty item, we cover the return shipping cost.

Please report transport damage promptly and keep the packaging so it can be inspected as part of a carrier claim.

5. Damage caused by the user

The following are examples of damage caused by the user, which is not a lack of conformity and which neither the business warranty nor the legal guarantee covers. They do not limit a consumer’s legal guarantee for genuine defects:

• Damage caused by incorrect supply voltage or wiring.
• Mechanical damage, immersion or exposure beyond the published environmental limits.
• Unauthorised repair or modification, including removal of components.

Please contact us before returning anything, so that we can identify the order and issue a reference.

6. Contact

Drivebotix MB, Eduardo Andrė g. 14-5, LT-02232 Vilnius, Lithuania
Email: info@drivebotix.com
Telephone: +370 622 64231