Returns and refunds policy

Last updated: September 3, 2026

1. Overview

This policy explains how returns, withdrawals, warranty claims and refunds work for orders placed on https://drivebotix.com, and how delivery is handled. It forms part of our terms of sale.

2. Right of withdrawal for consumers (14 days)

If you are a consumer buying at a distance, you may withdraw from the contract within 14 days of the day on which you, or a person you nominate, takes physical possession of the goods. You do not need to give a reason.

How to withdraw

1. Tell us within the 14-day period by emailing info@drivebotix.com with your order number and the items concerned. A clear statement is enough; you may also use the standard withdrawal form.
2. We confirm the return address and reference.
3. Send the goods back without undue delay and in any event within 14 days of notifying us.

Condition of returned goods

You may inspect and test the goods as you would in a shop. You are responsible for any diminished value resulting from handling beyond what is necessary to establish the nature and characteristics of the product — for example soldering, cutting connectors, or mechanical modification.

Costs

You bear the direct cost of returning the goods unless we agreed otherwise or the goods are faulty. Please use a tracked service; goods remain your responsibility until they reach us.

Refund

We refund the price paid, including standard outbound delivery, within 14 days of receiving the goods back or of receiving evidence that you have sent them, whichever is earlier. Refunds are made using the same payment method you used, unless you agree otherwise. Where you chose a more expensive delivery option than our standard service, we refund the standard rate.

Exclusions

The right of withdrawal does not apply to goods made or configured to your individual specification, and it does not apply to business purchases.

3. Business (B2B) returns

Orders placed by businesses are not covered by the consumer right of withdrawal. We may accept a return by agreement; contact us before returning anything so we can confirm feasibility, restocking terms and the return reference.

4. Faulty, damaged or incorrect goods

If an item arrives damaged, does not match its description, or fails within the statutory guarantee period, contact us with your order number, a description of the problem and, where possible, photographs or a short log extract.

Consumers have a two-year statutory guarantee of conformity. Depending on the circumstances, the remedy may be repair, replacement, price reduction or termination of the contract. Where a return is required for a faulty item, we cover the return shipping cost.

Please report transport damage promptly and keep the packaging so it can be inspected as part of a carrier claim.

5. What we cannot accept

• Damage caused by incorrect supply voltage or wiring.
• Mechanical damage, immersion or exposure beyond the published environmental limits.
• Unauthorised repair or modification, including removal of components.
• Items returned without prior contact, where we cannot identify the order.

6. Delivery and shipping

Goods are dispatched from our facility in Vilnius, Lithuania.

• Carriers: DPD and Venipak tracked services; collection in Vilnius can be arranged.
• Charges: calculated at checkout from your delivery address and shown before payment.
• Tracking: a tracking reference is emailed when the parcel is handed to the carrier.
• Estimates: dispatch and transit times are indicative. If an order will be delayed we contact you.
• Address accuracy: please check the delivery address and telephone number, as couriers use them for delivery notifications.

Customs duties or import taxes for destinations outside the European Union are the recipient’s responsibility.

7. Contact

DriveBotix, Eduardo André g. 14-5, Vilnius LT-02232, Lithuania
Email: info@drivebotix.com
Telephone: +370 622 64231

This document is a working draft prepared for the website rebuild. It must be reviewed and approved by qualified legal counsel before the site goes live.